Refund policy

At Amanda Bright Designs, it's important to us that you’re 100% satisfied with your order. Since we are also a boutique company with limited inventory that is handmade and rotates often, we've got a few key details to share with you.

 

DAMAGES AND ISSUES WITH YOUR PRODUCTS


Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

An imperfect stitch, imperfect pocket placement, strings, or minor fabric flaw on aprons or headbands are not issues we consider damages. Depending on how the fabric is cut, the pattern will fall differently on each product and most are going to be one-of-a-kind garments, even if a repeating pattern is fairly large or fairly small. This is to be expected. Each item is cut and sewn individually and that's why it's labeled handmade.

 

All garments are new, meaning they are unwashed and unworn unless they are otherwise noted. Follow instructions or check FAQs as material is 100% cotton or has cotton/poly blend materials. Fading can happen over time due to the nature of any dyed or printed fabric. Headbands can be washed on a cold cycle in a mesh bag or on their own, care for them just like you would a wired bra. 

 

 

RETURNS

All in-person purchases are non-refundable. Signs are posted and presented to the customer at time of purchase.

Online returns are accepted only under the following conditions:

  • The return must be approved by our team in writing and is only approved on a case by case basis.
  • Once approved item must be received by Amanda Bright Designs within 14 days of purchase.
  • The returned item must be unworn, unwashed and in new condition.
  • Buyer is responsible for return postage or can make arrangements to bring item to us if done promptly.
  • All returns receive store credit.
  • We do not offer returns for "change of mind."
  • Shipping costs are non-refundable.

 

EXCEPTIONS/NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on custom orders, wholesale, sale items or gift cards.

 

EXCHANGES

On rare occasions we do offer exchanges for online orders. Please contact us immediately with any questions.

  

GIFT CARDS

Gift Cards are good for 1 year from purchase, then expire and are not renewable.

 

LOST SHIPMENTS

We do our best to get shipments out within our 3-5 Day window and usually ship products 2X per week. You will receive a tracking number with carrier information the moment an item leaves our warehouse. It is the buyer’s responsibility to contact the carrier for tracking and lost shipments. However, don’t hesitate to reach out to us at amandabrightdesigns@gmail.com - if there’s anything we can do to help, we will.

 

At Amanda Bright Designs we are honored at the opportunity to create for you and dream with you and want to make sure you’re taken care of to the best of our ability.


We really do appreciate your business! You can always contact us for any return or exchange question at amandabrightdesigns@gmail.com.